What information do we collect?
The type of information we receive from you via our websites depends on the information provided by you using our contact forms and/or through any registration processes on our sites. When you register on our website or with one of our offices, we will need to know your name, email address and contact telephone number.
The information we collect via ‘cookies’ is statistical and not personal eg. browser type, language preference, referring site, number of pageviews, time of each visit, etc. This data is used to improve the websites and make the overall user experience as enjoyable as possible.
When do we use your information?
The personal data provided by you will be kept for as long as your account is active, you ask us to remove the information or if it is required by law for which PAIN CLINIC MARBELLA SL is responsible.
You may be contacted by email or telephone by one of our staff to request feedback about our services and/or provide you with information about other products and services available.
We will always ensure that there is a relevant safeguard method for such data transfer so that your Personal Data is treated in a manner consistent with, and respecting, EU laws and other applicable laws and regulations on data protection. If you require further information about this you can request it by sending an email to [email protected].
If we do send you information that you did not expressly request, we will provide you with a way to request that you do not receive any similar notices, using our communications preference centre (insert link) where you will be able to change the type of communication you would like to receive and the frequency. Alternatively, you can unsubscribe from all communications using that same preference centre or by sending an email to [email protected]
How do we protect your information?
PAIN CLINIC MARBELLA SL has strict security policies in place to ensure that your data is protected from misuse, loss or alteration. The data is stored on restricted access database servers and all staff with access to your data have been given thorough training to ensure the security and confidentiality of such data. PAIN CLINIC MARBELLA SL will not share your personal information with third parties not mentioned above unless we are required to do so by law, or if we believe in good faith that disclosure is reasonably necessary to protect our property, rights or those of third parties. Our staff take your privacy as seriously as you do, and we will take all reasonable measures against any employee found to be in violation of this policy.
PAIN CLINIC MARBELLA SL declares that it has adopted all the necessary and relevant security measures as established in the Regulation (EU) 2016/679 and Spanish Royal Decree 1720/2007 of 21st December, by which the Regulatory Decree implementing the LOPD [Ley Orgánica de Protección de Datos – Spanish Personal Data Protection Act] was approved, and that it has established all technical methods within its means to avoid the loss, wrongful use, alteration, non-authorized access or theft of the data you may supply.
How do we collect personal information?
When you visit our websites, we will ask you to provide specific information (see below) via our online forms. We only use your personally identifiable information to respond to your enquiry and to provide you with information about PAIN CLINIC MARBELLA SL services, unless you opt out of receiving this information.
In addition to information collated via our online forms, ‘cookies’ (small text files placed on your computer or laptop when you first visit a site) are used on our websites. Their main purpose is to recognise users each time they enter the website whilst also allowing for improvements on the website and increased ease of use. Cookies cannot damage the device or the user and, if they are activated within the browser’s configuration, help to identify and resolve potential operating errors.
Cookies do not gather information which identifies the visitor, unless we obtain your permission to do so. Some of the cookies we use are provided by Google Analytics and information is collected anonymously. Collection of information is the responsibility of Google, (they do not do so neither in the name of nor on behalf of the company) the company does not at any point have access to this information (only to compiled information which is subsequently provided by Google and not associated to an IP address). In the same way it is Google that determines the purpose of the processing and use of data collected, as well as the operating and duration of Cookies.
The information collected via Google Analytics is used for reports and to help us improve the site and user experience. You are able to opt out of being tracked by Google Analytics across all websites.
You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer.
- View Chrome cookie information
- View Firefox cookie information
- View IE cookie information
- View Safari cookie information
*Personal information is any information that we could use to identify an individual. It does not include personal information that is encoded or anonymized, or publicly available data that has not been combined with non-public information.
Transfers and recipients of personal data
All the transfers indicated below are necessary for the fulfillment of the aforementioned purposes, or are carried out in compliance with a legal obligation. Personal data may be transferred to:
- PAIN CLINIC MARBELLA SL
- Public Administrations and the Administration of Justice
- IT service providers, including computer-based cloud services
Rights of the data subject
You may exercise your rights of access, rectification or cancellation, restriction of processing, objection, portability, and object to automated individual decision-making to PAIN CLINIC MARBELLA SL. You may also revoke your consent in the case that you have granted it for a specific purpose and are able to modify your preferences at all times.
This can be exercised via email to [email protected] or in writing to PAIN CLINIC MARBELLA SL,
Pain Clinic Marbella
Av. Las Cumbres
Edf. Elviria Business Centre
You can address any type of complaint regarding personal data protection to the Spanish Agency for Data Protection (www.agpd.es), the Spanish State Supervisory Authority.
If at any time you wish your personal data to be amended or removed from our records please email [email protected].
PAIN CLINIC MARBELLA SL,
Pain Clinic Marbella
Av. Las Cumbres
Edf. Elviria Business Centre